Exchange & Return Policy
Exchange Policy
We want you to be completely satisfied with your purchase! If you receive a defective, damaged, or incorrect item, you can request an exchange within 7 days of delivery.
Conditions for Exchange:
- The item must be unused, unwashed, and in its original packaging.
- All tags and labels must be intact.
- Exchange requests must be made within 7 days of receiving the order.
- Only defect-based exchanges are accepted.
How to Request an Exchange?
- Email: eidanasuiting4@gmail.com
- WhatsApp: 03199726004
- Provide your order number and images of the issue.
Return Policy
Since we operate as an online clothing brand, we currently do not offer refunds. However, you can opt for an exchange or store credit if you receive a faulty item.
🚨 Eidana reserves the right to reject an exchange request if the product does not meet our policy conditions.
Important Notes:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Eidana is not responsible for lost or stolen packages after delivery.